Solutions
One WhatsApp number, your whole team behind it
A shared inbox where every agent sees, claims and answers customer chats — with roles and permissions, so the business owns the relationship, not one phone.
The single-phone problem
When your business WhatsApp lives on one phone, every sale depends on one person being awake, and every chat history walks out the door with them. A shared inbox on the official API puts the number in the cloud, where your whole team works it together — from any laptop or phone.
Built for real teams
- ✓Invite unlimited-seat teams per plan with owner, admin and agent roles
- ✓Granular permissions — who can send campaigns, edit contacts, delete chats
- ✓Notes, labels and full conversation history on every contact
- ✓AI agent assistance drafts answers from your business context
- ✓In-app and push notifications so no chat waits
- ✓Instagram & Facebook DMs in the same inbox on higher plans
Faster answers, measurable service
Automations answer the routine questions first; humans get only the chats that need them, with context on screen. Reports show volumes, response outcomes and campaign results, so customer service becomes something you can actually measure and improve.
Frequently asked questions
How many team members can share one number?+
Plans include 1–15 seats depending on the tier, with owner/admin/agent roles and per-member permissions.
Can I control what each agent can do?+
Yes. Granular action permissions govern campaigns, contact edits, deletions, template changes and more — enforced server-side.
Do agents need special software?+
No. The inbox runs in any browser and installs as a mobile app (PWA/Android), with push notifications.
Can Instagram DMs come into the same inbox?+
Yes. On eligible plans, Instagram and Facebook Messenger DMs sit alongside WhatsApp in one social inbox.
Your competitors are already on WhatsApp.
Get on the official WhatsApp Business API today. Start your 14-day free trial — no setup fee, no credit card.